Agent Portal

Call Evaluation Self-Review

Question 1

Script Adherence

Did you adhere to the script word for word?

Yes No

If you deviated from the script, where did it happen and why?

Question 2

Impact of Deviation

If you deviated from the script, how do you believe this impacted the call outcome or flow?

Question 3

Call Clarity

Rate your clarity and clearness of speech on this call.

Score (1–10):

Brief comment:

Question 4

Communication Quality – Improvements Needed

Identify any improvements that could be made in the following areas:

Tone:

Volume:

Background sound / environment:

Script delivery:

Confidence:

Attention to detail:

Question 5

Performance Reflection

If you could change one thing about how you performed on this call, what would it be?

Question 6

Strength to Repeat

If there is one thing you did well on this call that you should repeat consistently, what would it be?

Question 7

Key Takeaways

What are your main takeaways or lessons from reviewing this call?

Question 8

Focus Areas

What are your top focus areas for improvement going forward?

Your self-review has been sent to the QA Manager for review. You may now close this page.